The one area supervisors are least equipped -- managing the poor
performing employee who is also going through a personal crisis such
as a physical illness, emotional distress, or alcohol/drug abuse.
In a one day session conducted by Ronald D. Kuest, supervisors will
learn:
How to recognize substance abuse and other crisis behaviors
How the drugs of abuse affect performance and safety
How to properly document declining performance
How to separate condition issues from conduct
How to properly confront employees in crisis avoiding intrusion
into their privacy yet correcting the root of the performance
problem
How to encourage employees to use employee health and assistance
benefits to assure excellent performance
Each
supervisor receives a comprehensive Supervisor's Manual,
resource material on the drugs of abuse, and a Supervisor's
Pocket Guide for Recognizing Signs and Symptoms.
This is the same program presented to thousands of supervisors and
managers throughout the United States and for Northwest companies
such as: Lynden Inc., Lumbermens, Alliance Packaging, Paccar
Technical Center, Kaiser Aluminum, Weyerhaeuser Timberlands,
Weyerhaeuser Paper Co., King County Metro Transit, Simpson Timber,
Simpson Paper, Washington Public Power Supply System, Wilcox Family
Farms, North Pacific Paper Company and many others.
Can’t make it to Tacoma, WA for one of our trainings? In
addition to our “Dealing with the Employee in Crisis”
seminars we offer a self-study version of this training used in
conjunction with our DVD entitled “Signs & Symptom/Confrontation”.
The Supervisor Self Study Guide is a “fill in the blank” guide that
takes a new supervisor through the materials listed above and a DVD presentation
so your supervisors are fully equipped to make these vital personnel
decisions.
